Tier 2 Desktop Support Analyst (Calgary, AB)

Calgary, Calgary region

On-site

Full-time

No salary posted3 weeks ago

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Employment type: Full-time · On-site
Posted: October 17, 2026
NOC code: 22221 — User support technicians
Province: Alberta (AB)More in Alberta

Hiring confidence: Sparse posting · 0/100

This posting is missing most of the signals we look for, or shows patterns common to listings that are not actively being filled. Check with the employer before applying. How this is scored

Job Overview

Jobs

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Imagine a world where entrepreneurs and their businesses can focus on making a positive impact on the world we live in. Where they can do their work using great technology, supported by great people, that simply works the way it’s supposed to! That’s what we do, and we need your help. For over 30 years, Expera IT has worked with hundreds of small and medium sized businesses helping them with their technology needs so they can thrive, grow, and achieve their vision. You can learn more about Expe…

This role is based in Alberta. The Canadian NOC code for this position is 22221 — User support technicians. Join the Expera IT Team is hiring for this full-time position through Jobily, where you can check how well your resume matches the posting before you apply.

Market context

About this role in Alberta

Average salary for IT Support Technician in Alberta

We do not have a salary benchmark for this title in Alberta yet. The posting does not state a salary either.

NOC code

22221 — User support technicians. The National Occupational Classification code is what Express Entry, provincial nominee programs and Job Bank use to identify this occupation.

Typical qualifications for Canadian employers

A college diploma in IT or computer systems, or equivalent experience, plus Windows and Microsoft 365 administration and customer-facing troubleshooting.

Licensing: No licence is required. CompTIA A+ or a Microsoft certification is often listed as an asset.

All IT Support Technician jobs in Alberta

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What you'll do

Provide second-level technical support to end users
Troubleshoot and resolve desktop and hardware issues
Support small and medium-sized businesses with their technology needs
Handle escalations from Tier 1 support
Maintain and document technical issues and resolutions
Work with business users to ensure technology functions properly

What you'll need

Tier 2 level technical support experience
Desktop support or help desk background
Knowledge of Windows operating systems
Understanding of IT infrastructure
Strong troubleshooting abilities
Customer service skills